Jasmine Care South East

Caring carers

About Jasmine Care image
Jasmine Care, Kent's leading family run care provider, is a trusted, reliable and proven health care provider operating across Kent and the South East of England and fully approved by the NHS. It offers the highest quality of care in the comfort of your own home, where you our client is at the very centre of our focus.

We at Jasmine Care strive to make a positive difference to the quality of people lives and promote dignity, respect for individuality and your wishes.

That is why we create your care plan with your full participation and the people who know you really well, your family.
Your choices and wishes are our guide to your full contentment.

Kent's leading Live-in care provider

Live-in care is a great alternative to moving into a care home 

For many the thought of leaving the comfort and security of their own home is quite stressful. Jasmine Care, a family run business, are able to offer a far more amenable alternative to care homes for the elderly by providing a live-in carer that will enable you to continue living in the comfort and familiar surroundings of your own home whilst maintaining your independence. You will be able to pursue your chosen lifestyle, supported by a dedicated and suitably matched, qualified, Live-in Carer, who resides with you 24 hours a day. 

Most importantly the package of care and support you receive is tailored and designed to your way of life. We will provide you with a carer committed to supporting your independence with dignity and respect, providing a positive effect on your health and well being.

Our carers are trained to the highest standard and we are committed to providing the following benefits:

  • Independence and the comfort of living in familiar surroundings
  • The safety and security of living in your own home
  • Highly trained live-in carer
  • Delivering individual needs and wishes
  • Support with personal care, continence care and medication
  • Support with those with restrictive mobility
  • Domestic tasks including cleaning, producing nutritional, well balanced meals and home tidy
  • Companionship
  • Care for a short while or indefinitely
  • Respite care
  • Support from NHS funding (subject to status) 

Of greatest importance, is the companionship our Live -in Carers can provide. The quality one-to-one time they spend, talking, shopping and sharing experiences.

If you would like further information about the services we offer, please call one of our specialist care consultants on 01580 713 533.

Home care

Domiciliary care is provided to people who still live in their own homes but who require additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life.

Learn More

 To the team who look after my farther, John Davis ( Jo, Julie, Nicki, Tracey and Rosie ( I hope I haven't left anyone out) Tank you for looking after my father John Davis, Hawkhurst, so well in his last few weeks. He enjoyed your chats and laughter. I used to hear him talking away with various people, while he was being straightened and freshened up. He used to make my mother and I smile by asking us to move him about on his 'skate sheets'. Thank you for doing such a wonderful job in such a cheery manor. Joanna 

John Davis

 To all the staff at Jasmine Care Just a note to say thank you for the last few months, for my husband Greg Buchan and support for me and my family. Thank you again, Lorraine, Shannon John Buchan 

Greg Buchen

 Thank you all so much for all the help, you all 

Molly Smith
Kent Card image
We are happy to accept the Kent Card
  • The Maltings, The Old Brewery, Dorothy Avenue, Cranbrook. TN17 3 AL

Community carer

Cranbrook, UK
Jasmine Care South East are looking for Community Carers to provide centred person care to our clients in Cranbrook, Maidstone and surrounding areas. Ideal candidate will have caring and positive attitude, be passionate about helping vulnerable people and assist them with their general health, personal care, administration of medications, and day-to day activities so they can lead a more fulfilled life.
Experience in care is welcome but not essential as full training will be given to the right candidates.
Making a difference
  • You must hold a permit to work within UK
  • You must be able to communicate effectively (good standard of English)
  • You must be caring, compassionate and a good listener
  • DBS check (free)
  • Hold a full UK driving licence
Jasmine Care provides training to a very high standard in partnership with expert training providers, who will help you create your personal development plan.

  • Flexible hours to suit your personal needs, full time, part time, days, evenings, nights, weekends
  • Excellent rates of pay from £9.50 - £13.00 per hour (we pay for every hour you work, not per call)
  • FREE Training - Care Certificate
  • FREE Uniform after completing training
  • FREE DBS (terms apply)
  • Holiday paid
  • Pension Scheme
  • Assisting with companionship
  • Assisting with personal care, daily activities 
  • Assisting service users so they can meat their health and social needs
  • Assisting service users to achieve independence as much as possible in accordance with they care plan
  • Helping service users to choose and identified they needs

Apply Now

Live In carer


We are looking for people who are passionate about care, and who would like to make a difference to our clients lives. To enable them to live in there own home, and increase there quality of life
You should be caring and understanding, and have the ability to be flexible, to adapt to our clients needs and routines.
You should have a good command of the  english language, and good knowledge of english cuisine and be able to cook a range of meals.
You should be friendly, adaptable and a good communicator.
Full training in Health and social care will be provided by Jasmine Care, in our offices in Cranbrook and Maidstone.

We are able to provide short term accommodation for carers during transfers. 
Remuneration starts at £550.00 per week for basic care and companionship and rises with the level of input required.
Placements vary in length from two weeks to six weeks on two weeks off.
As well as the ongoing companionship,you will be expected to cook and do some light cleaning. In some cases the clients may need some help with their personal hygiene and medication.

Apply Now
Privacy Policy image
Information Governance Policy
Care service name: Jasmine Care South East Ltd
Introduction and Policy Aims
Information governance represents the systems, policies, procedures and processes adopted by the care service to ensure that data is always:
⦁ obtained fairly and lawfully
⦁ held securely and confidentially
⦁ recorded accurately and reliably
⦁ used effectively and ethically
⦁ shared and disclosed appropriately and lawfully
⦁ disposed of safely to the standards required, when no longer needed.
The policy describes how this care provider manages any data, which it keeps and to which it has access, so that the information is always held safely and securely, and is lawfully used. In carrying on its business of providing care and treatment, the care service will obtain and use the personal data of different groups of people: its service users and others relevant to them, its employees and others, such as contractors and suppliers of goods and services. The care service is bound by law and its registration requirements to achieve established standards in its handling and management of information.
The information governance framework includes several interrelated policies and procedures that contribute to its effectiveness. They include:
⦁ access to employees' data
⦁ applications for access to a deceased service user's care records
⦁ Caldicott principles
⦁ computer systems and internet: acceptable use
⦁ confidentiality of service users' information
⦁ data protection
⦁ internet use: staff
internet use: service users
⦁ IT disposal
⦁ the use of mobile telephones
⦁ quality assurance: monitoring and reviewing the service provision
⦁ record keeping
⦁ sharing information with other providers
⦁ social media.
Legal Requirements
The care service recognises that information governance requirements have developed from a raft of legislation and statutory guidance, including:
⦁ Data Protection Act 1998
⦁ the Common Law duty of confidentiality as applied, for example, in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⦁ Freedom of Information Act 2000
⦁ Human Rights Act 1998
⦁ the Caldicott Report and Principles (and their application under the Office of the National Data Guardian)
⦁ Health and Social Care Act 2008 (and regulations)
⦁ Health and Social Care Act 2012
⦁ Information Governance Alliance: Records Management Code of Practice for Health and Social Care 2016.
It also acknowledges the importance of complying with Regulation 17: "Good Governance" of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, which requires registered care providers to have effective systems and processes for, among other aspects of administration, keeping records on every service user, maintaining records and striving for continuous improvements to their systems (see regulations 17(c), (d), and (f)).
The care service recognises that it must also comply with the Information Governance Alliance: Records Management Code of Practice for Health and Social Care 2016 (referred to here as the Records Management Code of Practice), if, as an adult social care provider, its care records are integrated and used with service users’ NHS records. This will be the situation of nursing agencies and domiciliary care services with contracts with local Clinical Commissioning Groups, which expect the services they commission to apply the Records Management Code of Practice.
Included in a contract could be a requirement that the care service will achieve the information governance quality standards as set out in the Code of Practice, by regularly completing the Information Governance Toolkit (IGT], an online self-assessment framework that has become standard for NHS bodies and partner organisations to use.
The Information Governance Framework
The information governance framework for this care service covers all records used for or with the care and treatment of its service users, staff records and administrative records likely to contain confidential information. All such records will be handled and kept safely, securely and lawfully to the same standards established by the Records Management Code of Practice regardless of their formats, including written records, forms, photographs, audio-visual, CCTV records, computer and smart device electronic records.
The Component Parts
The care service recognises that it must achieve agreed standards for each aspect of its information governance system, which, following the Records Management Code of Practice, requires attention to the following.
Records system design
Each set of records and record keeping arrangements are designed so that they are always fit for purpose (including using an appropriate format] and can be correctly handled and maintained. All features of the record keeping arrangements are kept under constant review, regularly audited and changed or replaced if they become unfit for purpose and fail to achieve the required standards.
Records handling and use
The care service has put into place effective procedures to ensure that records storage, arrangements for authorised access, information sharing, transfer of records, and quality of recording are all maintained to the required standard as per the respective policies referred to in the Introduction.
Audit, review and retention
All records are regularly audited and reviewed for their current purpose and quality in line with the care service’s auditing schedules. Records that are no longer needed will be stored or archived safely and securely for the retention periods set out in the Records Management Code of Practice (Appendix 3).
At the minimum retention date, records will be appraised to identify if they will be required further, and if not, they will be safely disposed of. Where service users' health and social care records have been integrated (as they might in an NHS owned or commissioned facility or joint health and care community service] the care service will

jasmine care south east
comply with the retention period stated in Appendix 3 of the Records Management Code of Practice.
The care service will safely dispose of all records that have passed their minimum retention period and are no longer needed. The methods of safe disposal will depend on the type of record. Paper records will always be confidentially shredded and records kept of the means and date. Electronic records stored on computers, smartphones or other such devices will be disposed of using approved methods and IT expertise.
Management Responsibilities
The service has designated people for information governance in each of its locations and at organisational level. [The exact arrangements will depend on the organisational structure.] This includes the designation of people to be responsible for the co­ordination and completion of the IGT self-assessment work.
Where responsibilities are delegated to someone other than the registered manager, the person(s) will be responsible to the registered manager, who will be responsible to the registered provider (or service lead for information governance).
Every person with information governance responsibilities has clearly defined roles for ensuring the safe, secure and lawful use of the records for which they are responsible, for oversight of any or all stages of the lifecycle of the salient records from design to disposal (see above), and for maintaining standards.
Anyone with information governance responsibilities will be suitably inducted and trained to fulfil the requirements of their role and will be required to make regular reports to their line manager so that there is a clearly defined reporting process operating throughout and to the top of the organisation.
Achieving, Maintaining and Improving Information Governance Standards
The care service is committed to ensuring that all personal data that it creates, uses, handles and manages, achieves and maintains the highest standards of information governance possible. It recognises that the current benchmarks are provided by the IGT, which is the responsibility of NHS Digital (formerly the Health and Social Care Information Centre).
The care service might be required by its commissioning authority to make active use of the IGT. Without specific requirements, the care service considers that it is good practice to benchmark their information governance achievements against the ITG and to develop improvement plans from the results.
The care service considers that it will achieve the IGT standards (at level 1/2) by, for example:

jasmine care south east
⦁ having designated staff, who are suitably trained in the role, to be information governance leads for their respective record management duties
⦁ having an information governance management framework based on this policy that covers all aspects of information governance
⦁ ensuring that all care, nursing, non-care staff and contractors supplying goods and services understand how to keep confidential any personal information they receive, and in line with data protection requirements
⦁ ensuring that staff receive suitable training from induction onwards in the care service's policies and procedures for safe handling and using information
⦁ ensuring that all related policies and procedures on record keeping, confidentiality, consent, data protection are always adhered to by all staff, partners and stakeholders
⦁ ensuring that all personal data in any form is kept safe and secure
⦁ stating its commitment to continuously improving its information governance through its improvement plan.
Losses and Breaches of Information Safety and Security
The care service will act quickly to repair and mitigate any damage or harm caused by accidental or deliberate loss of sensitive data or breaches of the established policies and procedures in the handling of the data, especially if the events are harmful or potentially harmful to its service users.
The care service will always investigate thoroughly any loss of information or breaches in the handling of sensitive information and will fully co-operate with other organisations that might be involved in the loss or damage, including police if there is evidence that criminal acts have been committed.
Employees who fail in their duty of care to protect sensitive information will be subject to the service's disciplinary proceedings. If the service receives a complaint about the mishandling or loss of personal data, it will investigate the matter through its complaints procedures, which might also entail working with other organisations with whom the data is shared.
The care service will also take suitable action against any third parties with access to sensitive information, who have not followed the required policies and procedures over confidentiality, etc.
New care staff are trained in the care service's policies and procedures for record keeping, consent and confidentiality, etc as part of their induction training, which follows the Care Certificate Standards framework.
All staff can expect to receive instruction and dedicated training as needed in the service's record keeping policies and procedures.
Staff with specific roles and responsibilities for information governance at any level in the organisation can expect to receive the relevant training to achieve required information governance standards.
Signed: Jolanta Crampton
Date: 05/07/2017
Policy review date: 05/07/2 018

©2017 Jasmine Care South East Ltd. All rights reserved.